Sevottam, derived from the Hindi words "Seva" (service) and "Uttam" (excellence), is a revolutionary quality management framework that transforms how public sector organizations deliver services to citizens. Introduced by the Department of Administrative Reforms and Public Grievances (DARPG) in 2006, this comprehensive model addresses the critical need for citizen-centric governance by establishing clear standards, improving accountability, and ensuring continuous improvement in public service delivery.What is Sevottam Framework?Core Components of Sevottam ModelThree Essential ModulesSeven-Step Implementation ModelIS 15700:2005 Certification StandardReal-World Success StoriesIncome Tax Department AchievementPassport Seva Kendra SuccessCGST Delhi South CommissionerateKey Benefits for Public Sector OrganizationsEnhanced Citizen SatisfactionImproved Service QualityAccountability and TransparencyContinuous...